Last Updated: November 2024

At Oshawa Travel Limited (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://oshawatravel.ca, use our services, or interact with us in any way.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We may collect various types of information, including:

a. Personal Information

We collect personal information necessary to provide our travel services. This includes, but is not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (credit/debit card details)
• Passport details and travel preferences
• Emergency contact information

b. Non-Personal Information

We may collect non-identifiable information automatically when you visit our website, such as:

• IP address
• Browser type
• Operating system
• Device information
• Website usage data (e.g., pages viewed, time spent on the site)

c. Information from Third Parties

We may receive information from travel partners, booking platforms, or other third-party sources to better serve your travel needs.

2. How We Use Your Information

We use your personal information for the following purposes:

• Booking and Reservations: To process your travel bookings, reservations, and other related services.
• Communication: To communicate with you regarding your travel plans, updates, special offers, or respond to your inquiries.
• Personalization: To customize your experience on our website and provide tailored travel recommendations.
• Marketing: To send newsletters, promotional materials, and special offers (only if you have opted-in).
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Consent

We will obtain your consent to collect, use, or disclose your personal information, except where permitted or required by law. Your consent may be express (e.g., verbal, written, electronic) or implied (e.g., when you provide information necessary for a booking).

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at [email protected]. However, withdrawing consent may affect our ability to provide certain services to you.

4. Sharing Your Information

We may share your personal information with the following parties:

• Travel Service Providers: Such as airlines, hotels, car rental companies, and tour operators to fulfill your travel bookings.
• Third-Party Vendors: Who assist us in operating our website, conducting our business, or providing services (e.g., payment processors, IT service providers).
• Legal Authorities: When required to comply with legal obligations or in response to lawful requests.

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, firewalls, and encryption. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

Under Canadian privacy laws, you have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to your personal information if it is inaccurate or incomplete.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Data Portability: Request a copy of your personal data in a portable format.
• Withdraw Consent: Withdraw your consent to the processing of your data at any time.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small data files that are stored on your device when you visit our site. You can adjust your browser settings to refuse cookies or to alert you when cookies are being used.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: To understand how visitors interact with our website.
• Marketing Cookies: To provide targeted advertising and promotions.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

If you are accessing our website from outside Canada, please note that your information may be transferred to, stored, and processed in Canada or other countries where our service providers are located. By using our services, you consent to this transfer.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: 905-579-0297
• Mailing Address: Oshawa Travel Limited, 74 Simcoe St S, Oshawa, Ontario, Canada L1H 4G6