Frequently Asked Questions
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General
Why should I book with a travel agent instead of online?
Booking with a travel agent offers personalized service, expert advice, and insider access to exclusive deals and perks. Our agents handle all details—from accommodations to excursions—saving you time and often securing better rates than you’ll find online. Plus, if something unexpected happens, we’re here to assist and rebook on your behalf.
Do you charge a fee for booking travel services?
Most of our services are free to our clients, as we’re compensated by our travel partners. For certain custom packages or highly specialized services, a nominal fee may apply, and we’ll always discuss this with you upfront.
What’s included in an all-inclusive package?
Our all-inclusive packages typically cover accommodations, meals, beverages, and entertainment. Some packages also include activities, excursions, and even airfare. Each package varies, so our agents will help you understand what’s included and find the right option for your preferences.
Can you help with last-minute travel bookings?
Absolutely! Our travel agents have access to resources that make booking last-minute trips easy and efficient. We’ll find you the best available options, even on short notice, and ensure everything is ready for your departure.
When is the best time to book my trip?
As a general rule, booking earlier provides the best availability and pricing, especially for popular destinations, cruises, and peak travel periods. Flights often become available about 10–11 months in advance, while cruises and all-inclusive resorts can be booked even earlier.
How do I book a trip with your agency?
You can start by contacting us via phone, email, or through our website inquiry form. We’ll discuss your travel preferences, budget, and goals, then recommend and book the best options for you. Once you approve the itinerary, we’ll take care of all the reservations and details.
Payment, Pricing and Cancellation
When is my final payment due, and how do I pay it?
Final payment deadlines vary by supplier and type of travel. Airlines often require payment at the time of booking, while cruises, tours, and vacation packages usually have a final payment date 30–90 days before departure. We’ll clearly communicate your payment schedule and accepted payment methods at the time of booking.
Do you offer payment plans for vacations?
Yes, many of our travel partners offer flexible payment plans, allowing you to pay for your trip in installments. We’ll go over all available payment options with you, making it easier to manage your travel budget.
What happens if I need to cancel or change my booking?
Our agents will work with you to adjust or cancel your booking based on the provider’s policies. We’ll make every effort to minimize any fees and secure credits or refunds where possible. Travel insurance can also provide additional protection for unexpected cancellations.
Insurance
What does travel insurance cover?
Travel insurance typically covers trip cancellations, medical emergencies, lost baggage, and travel delays. Additional options may include adventure sports coverage, COVID-19 protection, and specific coverage for high-value items. We’ll help you choose the best policy based on your travel needs.
Is travel insurance mandatory?
While travel insurance isn’t mandatory for every destination, some countries require proof of travel insurance for entry. Regardless, we highly recommend it, as it provides valuable coverage for unforeseen situations, giving you peace of mind throughout your trip.
What if I already have travel insurance coverage?
If you already have coverage through a credit card, employer, or private policy, we recommend reviewing the details to ensure it meets your travel needs. Coverage levels and exclusions vary widely.
Destination Wedding or Group event
Can you help us plan a destination wedding or a group event?
Yes! We specialize in destination weddings and group travel. Our team works with you to coordinate accommodations, venues, transportation, and activities, ensuring a seamless experience for you and your guests. From family reunions to corporate retreats, we manage the logistics so you can focus on enjoying your event.
Are there discounts available for group bookings?
Yes, many airlines, hotels, and resorts offer group rates and added perks for groups. We work to secure the best rates and benefits for your group, including upgrades, discounts, and exclusive experiences tailored to your group’s needs.
Pre-departure
When will I receive my travel documents?
Travel documents are typically issued once final payment is made and closer to your departure date. Depending on the supplier, this may be anywhere from a few weeks to a few days before travel. We’ll notify you as soon as everything is ready.
How will my travel documents be delivered?
Most travel documents are delivered electronically via email or through a secure online portal. This may include e-tickets, hotel vouchers, cruise documents, and itineraries. Physical documents are rarely required, but if they are, we’ll coordinate delivery with you.
What are the luggage allowances for my trip?
Luggage allowances depend on the airline, fare type, and destination. Some fares include checked baggage, while others charge separately. We’ll review baggage policies with you in advance so there are no surprises at the airport.
How do I know if I need a visa or special documentation for my trip?
Our agents will inform you of all necessary documentation for your destination, including visa requirements, passport validity, and any health or vaccination requirements. We provide guidance on obtaining these documents and help make sure you’re fully prepared before departure.
Special Requests
Can I customize my cruise or all-inclusive package?
Absolutely! We offer customizable options for cruises and all-inclusive packages, from cabin selection and excursions to dining preferences and special celebrations. Our agents work with you to personalize the details, making sure your vacation is exactly as you envision.
Can I book flights and car rentals separately through your agency?
Yes, we offer flexible booking options, including standalone flights and car rentals. Whether you’re looking for one service or a complete travel package, we’ll work with you to meet your travel needs.
Can I earn or redeem frequent flyer points on my booking?
In most cases, you can earn frequent flyer points when booking flights through our agency, provided your loyalty number is added to the reservation. Redeeming points depends on airline rules and availability, and we can guide you on your options.
Can you accommodate special dietary requirements?
Yes. Airlines, cruise lines, hotels, and resorts can often accommodate dietary needs such as vegetarian, vegan, gluten-free, or allergy-related requests. These should be requested in advance, and while not guaranteed, we’ll ensure your preferences are communicated.
Can I select or reserve my airline seats in advance?
Seat selection policies vary by airline and fare type. Some seats can be pre-booked for free, while others may require an additional fee. We’ll explain your options and help secure preferred seating whenever possible.
